Fraudulent Companies - Kenya

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Profile of : "Family Bank"

Company Name : Family Bank

Detailed Complaint : On tuesday last week i went to a family bank ATM to withdraw money from my mpesa.i got a confirmation message from mpesa bt the ATM did not dispense the cash.instead of cash i got a slip from the ATM,ati service not available.i went into the bank n told them what happened.they gave me a form and i filled it.they told me it would take 3 days to reverse the transaction.its been one week,i called the bank yesterday to find out what happened.nikazungushwa n i was told to call today.i called again today n the lady who answered the call asked me for my account number.i told her it was about mpesa not my account.she so arrogantly told me it will not take less than a month to reverse that transaction and she hung up.