Company Name : Gifted Hands, Kimathi St Nairobi
Detailed Complaint : I had the worst experience at Gifted Hands, Kimathi street this morning. Never mind that I have been their customer for years now. I bought cushion covers on the understanding that I could return and exchange for something else if they didn't work with the rest of my decor. Well, they didn't and so I took them back only to be shown a tiny sticker with the words "goods once sold..." blah blah fishcake. Well, I was quite calm but their staff, rudely maintained that they couldn't let me take anything else but a different colour of the same covers. Please note I love colour so I had bought one green, one red, one orange, one gold and one white so what's this about a different colour. I just wanted something different worth the 2k I had spent on the covers. I was shocked to say the least. And to imagine that I didn't ask for a refund but an exchange or a credit note!